Last Updated: August 12, 2026
These Terms of Use (“Terms”) govern access to duckgift.com, customer accounts, checkout, digital-product orders, delivery and support services (collectively, the “Services”). “DuckGift,” “we,” “our” and “us” refer to the operator of the DuckGift storefront.
By creating an account, placing an order or using the Services, you agree to these Terms, the Privacy Policy, Refund Policy, product-specific disclosures shown at checkout, and the applicable issuer or merchant rules for the product you purchase.
1. Eligibility and lawful use
You must be at least 18 years old and legally able to enter a binding agreement. You may use the Services only where the relevant product and transaction are lawful. You represent that information you provide is accurate, that you are authorized to use the selected payment method, and that your purchase is for a lawful purpose.
2. Customer accounts
DuckGift may require an account and may manually review registrations before purchasing is enabled. You are responsible for protecting your password, email account and any delivered code. You may not create accounts with false information, impersonate another person, use payment credentials without authorization, circumvent purchase limits, or use multiple accounts to evade restrictions.
3. Digital products
Products sold through DuckGift are electronically delivered and can include gift cards, prepaid codes, vouchers, account credit and similar digital-value products. Unless clearly stated otherwise, DuckGift is not the issuer. Issuers and merchants may impose separate rules covering country, currency, eligible accounts, expiration, fees, excluded purchases, redemption channels, transfer, resale and cash redemption.
You are responsible for checking the product name, denomination, currency, country and compatibility before paying.
4. Orders and acceptance
Submitting an order is an offer to purchase. An order can be delayed, rejected, limited or cancelled if payment fails, supplier inventory changes, a product is unavailable, information appears incorrect, fraud or security checks require review, or a legal or issuer restriction applies.
We may impose limits on order value, quantity, frequency, recipient, account, device or payment method.
5. Prices
The final price is the amount displayed at checkout. Catalog prices, denominations and availability may change before an order is completed. If a material technical or pricing error is discovered before fulfillment, we may cancel the affected transaction and reverse or refund the payment as appropriate.
6. Stripe payments
Card payments can be processed using Stripe. In the sandbox version of DuckGift, only Stripe test keys are accepted by the administration interface. When a payment is submitted, you authorize the applicable payment processor to process the amount shown at checkout. DuckGift does not need to receive your complete card number from Stripe-hosted payment fields.
7. Reloadly fulfillment
DuckGift can use Reloadly as a technology and fulfillment provider. A successful payment does not guarantee that the supplier will accept a particular product request. Supplier errors, inventory limits, account restrictions or regional rules can cause an order item to fail. When our system can confirm a fulfillment failure, it may attempt the refund flow configured for the original payment.
8. Electronic delivery
Delivery can occur in your account, by email, through a secure on-screen order page, or by another electronic method described during the purchase. You are responsible for entering the correct recipient details and maintaining access to the destination email account.
9. Protecting codes
Gift card numbers, PINs, tokens and redemption links can function like cash. After correct delivery, keep them private. Do not send a code to anyone you do not trust. DuckGift is not responsible for a correctly delivered code that is later disclosed, transferred, stolen, resold or redeemed by another person, except where the problem was caused by DuckGift or applicable law requires another result.
10. Fraud, abuse and verification
We may use account, device, network, payment and transaction signals to prevent fraud and misuse. We may request reasonable verification, suspend an account, limit purchasing, cancel an order, or preserve records when necessary to investigate suspected unauthorized activity or satisfy a lawful requirement.
11. Refunds
Digital products are generally difficult to reverse after issue or disclosure. Refund eligibility is governed by the Refund Policy, the status of the digital code, supplier and issuer rules, and applicable law. A change of mind, wrong region, wrong denomination or a code already redeemed will normally not qualify for a refund.
12. Intellectual property
The DuckGift website, software, original text and interface elements are protected by applicable intellectual-property laws. Third-party product marks remain the property of their respective owners. You may not scrape, copy, resell access to, interfere with or reverse engineer the Services except where law expressly permits it.
13. Availability and disclaimers
We aim to keep the Services available but do not guarantee uninterrupted operation. APIs, payment providers, hosting providers, issuers and merchants can experience outages or change their terms. To the maximum extent allowed by law, the Services are provided on an “as available” basis and we disclaim warranties that cannot legally be implied.
14. Limitation of liability
To the maximum extent permitted by law, DuckGift will not be liable for indirect, incidental, special or consequential losses arising from third-party issuer restrictions, a customer sharing a valid code, unsupported use of a product, or outages outside our reasonable control. Nothing in these Terms excludes liability that cannot legally be excluded.
15. Changes
We may update these Terms when the Services, providers or legal requirements change. The revised date at the top identifies the current version. Continued use after an update constitutes acceptance to the extent permitted by law.
16. Contact
Questions about these Terms may be sent to legal@duckgift.com. Customer-order questions should be sent to support@duckgift.com.